RG Electrical Bristol Limited

• Hugo Godfrey-Faussett

  Mar 2024

  1

  Too bad you can’t give no stars. I had a business account with GE for at least 15 years. I have never dealt with such an incompetent billing department in over 35 years of trading. The customer service department is appalling too. Use Ecotricity instead, who are actually greener, cheaper and competent.

• Antoni HARDIMAN

  Jan 2024

  1

  Good energy do not respond to emails and there call centre is next to useless.

• Maria Lorenzo

  Nov 2023

  1

  Scam Alert! Bad Energy ( Uk registration 03899612 ) trying to bill me 1200 pounds for two months consumption of a single occupant. A-90A5A5DA I am contesting it legally. And refused to pay the full amount. This company is unethical and desperate for profit. Ombudsman seems to be gaining traction with them. Be aware that They have changed names a few times. UNIT ENERGY LIMITED 05 Jun 2000 - 29 Jan 2004 WRE TWO LIMITED 26 May 2000 - 05 Jun 2000 UTILITY LINK LIMITED 21 Dec 1999 - 26 May 2000

• Anna Smith

  Aug 2023

  3

  I am very keen to support green energy companies but I have just realised that they are still charging me vast amounts of money per month despite me being in credit by well over £1000! I do think it is important that as well as being green a company should apply their ethical standards to their customers too and consider reducing as well as increasing payments. I urge customers to check their accounts with Good Energy.

• Lucy Tollman

  Apr 2023

  1

  The customer service at this company is an incompetent disgrace. Their bills since January have been beyond confusing - so much so that even the customer service representative I spoke to on the phone in March couldn't explain the numerous different and contradictory charges over a two-month period. Emma Errante, a 'billings specialist' (why it's acceptable that I would need a specialist to understand my own bills is already indicative of the problem) also totally failed to explain clearly and succinctly why I was being overcharged one month and undercharged the next, when I send accurate meter readings every month. In my exasperation, I even emailed the CEO and the COO, Francoise Woodward and Nigel Pocklington. Twice. Well, they absolutely wouldn't stoop to responding to a grubby little customer banging her head against the wall dealing with their useless employees. Disgusting negligence and snobbery that really exposes the true values of this 'ethical' company, one which shows zero consideration for the ordinary person trying to manage their monthly finances in the midst of a cost of living crisis while being totally unsupported, if not sabotaged, by wildly varying and inaccurate energy billing. I suppose why on earth would Francoise and Nigel want to bother with something as unseemly and beneath them as that. Nigel is happy to be interviewed on the Today programme though - he definitely has time to offer that level of service to the undeserving and lowly public. How gracious. I shook my fist at the radio for the pure hypocrisy of it. Having thought I made my grievances clear and closed the original complaint on the condition that I would only ever be charged according to my readings (which I provide regularly as clockwork), this month I am back to square one. Last month I was billed 31.45, and this month it's 203.22! because - apparently - I was in debit last month. BUT HOW? I hate this company. The employees are at best incompetent and at worst stupid. The leadership are ignorant snobs. Stay away from them. There's bound to be a green energy company out there that actually knows what they're doing so that their customers don't have to suffer for the privilege of trying to use more ethical sources of fuel.

• Andrew Matthews

  Dec 2022

  5

• G T

  Sept 2022

  1

  Poor customer service, recently move house and try to contact, no reply to email or not answering phone calls. App is also not properly functioning. Will change to company who can at least communicate with reasonable time. Not recommending at all 👎 Acc No: A- 1996441F

• CNero

  Oct 2021

  1

  Very poor.

• tim smith

  Sept 2021

  1

  Terrible company. Soon to go bust I read.

  Owner's reply

  Hi Tim, sorry to hear you've had a negative experience. Can you message us at [email protected] and we can look to address any issues? Good Energy is a prudently run business and not at risk of running into difficulty, unlike many suppliers in the market which have taken risks and priced below cost as they do not have the +20 years experience we have in trading energy.

• Patrick Fallon

  Jan 2021

  5

Reviews pulled from Google Maps. We display them as posted by Google users.