Expert Electrical Services

• Pat Duffin

  Apr 2026

  5

  We all make mistakes, but its how we deal with them that stands out. Incorrect lamp light delivered notified them and with in 24hrs error collected and correct lamp delivered. Great service

  Owner's reply

  Thanks for the review Pat. Although 99% of orders go without a hitch, unfortunately human errors can happen. We always try to rectify this as efficiently as possible! If you need anything else, please get in touch.

• Dave Hugh Morris

  Apr 2026

  2

  Slow.

  Owner's reply

  Hi David, Thanks for your review and I'm sorry the service wasn't up to scratch. Do you mind getting in contact with myself on 01706 860011 as I'd like to discuss further and find out whats happened here. I've checked and can't see an order this may relate to. Thanks, Matt Smith Operations Manager

• S K

  Mar 2026

  1

  0 for customer service. Charged £6. Was told the items would be delivered within 3-4 days. 9 days later no email or delivery. I had to call 3 times to ask about the order and was told in a rude manner that I shouldn’t have booked an electrician beforehand and told random dates that it potentially could arrive,again nothing arrived. No apology given either or goodwill gesture as others have received from the reviews.I would recommend you head elsewhere for your supplies.

  Owner's reply

  Thank you for your review and sorry to hear the experience with us has been poor. Can you contact me by telephone or email to go through this, as I'd like to get to the bottom of whats gone wrong here and make it right. Kind regards, Matt Smith Operations Manager [email protected]

• Andrew Davies

  Feb 2026

  5

  Great customer service

  Owner's reply

  Thanks for your feedback. If you need anything else, please do not hestiate to get in touch.

• Phil S

  Jan 2026

  5

  Ordered a couple of Ovia 12V DC mini LED downlights and matching transformer, to replace a similar failed old 12V AC setup. I found Expert Electrical very responsive to a question beforehand, and their delivery was prompt. The product was spot-on (pun intended) and fit the bill perfectly.

  Owner's reply

  Thanks for taking the time to review our services, I’m glad to hear that it was a positive one. Thanks for your business.

• Tyrone Bullock

  Sept 2025

  5

  I placed an order with Expert Electrical and the goods arrived the very next day. Top class service. Will definitely use the Company again. Thank you.

  Owner's reply

  Thanks for the review Tyrone, it's much appreciated! I'm glad to hear you are happy with the service and we hope to hear from you again!

• graham Moore

  Aug 2025

  5

  Nice friendly staff great service

  Owner's reply

  Thanks for the great review Graham! If you need anything else, please let us know.

• Lawrie MacLaren

  Mar 2025

  5

  Really can’t fault the service received. Pricing and stock levels excellent, order was shipped quickly, a delay on the couriers end was communicated and resolved efficiently. One circuit breaker was wrong on the order, sales team rectified it and had the correct part out to me in less than 24 hours. Many would see these small blips as a negative…but the way these were handled shows the level of attention and customer care. Thank you very much!

  Owner's reply

  Hi Lawrie, Thanks for the great review! If you do need anything in future, please do not hesitate to get in touch. Thanks, Matt Smith

• Cade Brown

  Jan 2025

  1

  Have used this company before for a fusebox fuseboard. It was no longer needed so I organised a return, it was recieved back at Expert on the 8/01/25 and today 23/01/25 I still haven’t recieved the refund nor has it updated on my account to say they have it. I provided proof of delivery and even a picture of it in their warehouse and still no progression. Customer service agent said he was looking into it and no progress was made, I ended up getting ignored and when I messaged for an update a new ticket had to be created ! Absolute joke of a customer service team

  Owner's reply

  Hi Cade, As discussed the credit has been raised, we're looking into why this hasn't hit your account yet. I've messaged you to tell you this will be investigated first thing in the morning and you will get a phonecall with regards to this. We have had a slight backlog of returns recently due to the member of staff who handled these leaving, we are through these now and yours was one that was affected I'm afraid, and for this I can only apologise. As for the ticketing system, all whatsapp messages come through to our central ticketing system. As there was no activity on this ticket for 24 hours while we looked into this, the whatsapp tickets automatically close. I have sent you a message this evening to say I'm personally looking into this for you and will call first thing in the morning. Once again, apologies for inconvenience caused. Kind regards, Matt Smith Sales Manager

• Si Ahmed

  Dec 2024

  3

  Owner's reply

  Thanks for your review, could you elaborate on your fairly negative experience or do you have an order reference that we can look into?

Reviews pulled from Google Maps. We display them as posted by Google users.